FAQ

First, check the power indicator and make sure the power cable, signal cable, and connectors are securely connected. Then verify that the input signal source and display brightness are correct and that the connected host system is operating normally. When it is safe to do so, securely reconnect the cables and restart the device.

Power input specifications and startup procedures may vary by model. For example, some models in the LPC-P101 series use DC 12 to 24 V input and a 3-pin power terminal. For military, vehicle-mounted, or maritime platforms, also verify that the power input range, grounding, surge protection, and signal interfaces meet the project requirements. If the issue persists, please provide the model number, serial number, power and signal connection details, indicator status, and checks already performed so that ELGENS can conduct a systematic diagnosis.

In Windows, press Win + R, type msinfo32, and press Enter. Check the "BIOS Version/Date" field in "System Information." You can also use PowerShell:

Get-CimInstance Win32_BIOS | Format-List Manufacturer,SMBIOSBIOSVersion,ReleaseDate

Another method is to press the designated key, such as Del, F2, or F10, during startup to enter the BIOS/UEFI setup screen, then check the Main, Information, or System Information page. The specific key depends on the ELGENS model.

If you are using Linux, run sudo dmidecode -t bios.

When contacting ELGENS technical support or requesting a custom BIOS, we recommend providing the full model number, serial number, BIOS version and date, EC/firmware version, CPU, memory, operating system, and a description of the issue.

For military or high-security projects, you can also specify requirements for Secure Boot, TPM 2.0, boot order, automatic power-on after a power loss, COM Port, I/O, or secure firmware. Some ELGENS platforms offer TPM, Secure Boot, and PQC-related cybersecurity capabilities, but the actual features must be confirmed for the specific product and customized configuration.

ELGENS standard products carry a one-year warranty from the date they leave the ELGENS warehouse. If a failure occurs under normal use, ELGENS may choose to repair or replace the product in accordance with its policy. Parts and labor are generally provided at no charge, but shipping costs are the customer's responsibility. Repairs are covered by an additional 90-day repair warranty; the applicable terms remain subject to the official warranty policy and a case-by-case determination.

ELGENS also provides technical support, repair, and custom integration services. When submitting a request, we recommend providing the model number, serial number, purchase or shipping information, a description of the failure, photos, the BIOS/firmware version, and the operating environment. For military or maritime equipment in particular, avoid disassembling the unit yourself or flashing unverified firmware.

Contact ELGENS to confirm the product's current availability, EOL notifications, replacement models, repair parts, and firmware and documentation support. The official LPC-D240 Series page explicitly lists 10 years of long-term supply support and proactive EOL notifications, but this information should not be assumed to apply to all products.

Through supply chain integration, version control, long-term supply planning, and customization support, ELGENS can help defense, maritime, and industrial projects reduce product lifecycle risks. If a project involves government or defense procurement, it is also advisable to confirm NCAGE, supplier qualifications, alternative components, repair turnaround times, and document retention requirements before deployment.

First, remove any water droplets, dust, or grease from the panel and wipe it dry. Then check that the touch cable, driver, operating system, and touch mode are functioning properly. If the device's glass, touch controller, or firmware has been replaced, also verify version compatibility.

ELGENS test data shows that P-cap panels may register unintended touches or generate erroneous signals when water accumulates over a large area or the device is laid flat; some products can reduce interference from water droplets through Water Rejection firmware. ELGENS can help evaluate touchscreen materials, firmware, and installation angles for outdoor, military, or maritime applications, but actual functionality must still be confirmed for the specified model.

ELGENS not only offers standard rugged displays and Panel PCs, but also has hardware, software, and system integration capabilities. The following options can be evaluated based on project requirements:

• CPU, GPU, memory, and storage configurations.
• Motherboard dimensions, enclosure design, and mounting methods.
• LCD size, brightness, resolution, touch functionality, and protective glass.
• Power input, power protection, and startup control.
• I/O, communication modules, military-grade connectors, and cabling.
• Thermal management, fanless design, IP protection, and wide-temperature operating conditions.
• BIOS, Secure Boot, TPM, operating systems, and secure firmware.
• AI GPU, PQC, TLS 1.3, data encryption, and centralized device management.
• Testing, certification, version control, long-term supply, and repair support.

ELGENS can support prime contractors, system integrators, and government projects with rapid customization, prototype development, system integration, and testing support. X-Corleone can serve as a secure AI edge computing platform, while Shelby 1U PQC Gateway can help introduce PQC into existing IT and industrial infrastructures without requiring a complete replacement of existing servers.

ELGENS' publicly available materials also list company-level compliance information related to NATO NCAGE, CAVP, and CMMC, which can help customers conduct supplier reviews and prepare documentation for defense projects; the actual scope of applicability must still be confirmed against the latest official documentation and individual project requirements.